Business and Systems Architect specializing in re-engineering back-office workflows for mid-market distribution and logistics. Eradicating tribal knowledge dependencies to build scalable corporate assets.https://kay-ong.com/en-ushttps://kay-ong.com/posts/eradicating-the-cult-of-the-hero/https://kay-ong.com/posts/eradicating-the-cult-of-the-hero/A deep exposure of memory-dependent workflows, process fragmentation, and why relying on individual human unicorns traps family-owned businesses in a structural cage.Sat, 13 Jun 2026 00:00:00 GMTOperations ManagementBusiness SystemsAsset BuildingScalabilityBlueprinthttps://kay-ong.com/posts/the-erp-illusion/https://kay-ong.com/posts/the-erp-illusion/An architectural exposure of the NetSuite, SAP, and Salesforce fallacy in mid-market logistics and wholesale distribution, detailing the physics of why software cannot fix broken operational logic.Sat, 13 Jun 2026 00:00:00 GMTTech StrategyDigital TransformationERP ImplementationBusiness LogicBridgehttps://kay-ong.com/posts/the-leak-matrix/https://kay-ong.com/posts/the-leak-matrix/A mechanical autopsy of top-line revenue vanity in wholesale and logistics, exposing why high-volume contracts frequently drain cash reserves and how to architect standard unit economic visibility.Sat, 13 Jun 2026 00:00:00 GMTFinancial ClarityUnit EconomicsOperations ManagementBusiness LogicDiagnostic